28 lines
1.1 KiB
Text
28 lines
1.1 KiB
Text
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# https://github.com/JBails/PurgeZammad
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# This script will delete all users that do not have an assigned ticket (open or closed), with no regards as to how long they haven't had a ticket
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# i.e. doesn't care if the last ticket was deleted 30 seconds or 30 days ago
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ticketless_customers = User.with_permissions('ticket.customer'){% if zammad_preserve_customer_domains is defined %}{% for domain in zammad_preserve_customer_domains %}.where('email NOT LIKE ?', '%{{ domain }}%'){% endfor %}{% endif %}.where('id NOT IN (SELECT customer_id FROM tickets)')
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count = ticketless_customers.count
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puts "#{count} customers without tickets found."
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puts
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ticketless_customers.find_each.with_index do |user, i|
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next if user.permissions?(%w[admin ticket.agent])
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next if user.id == 1
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display_name = user.fullname + (user.fullname == user.email ? '' : " (#{user.email})")
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User.transaction do
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begin
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user.destroy!
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puts " #{display_name} deleted."
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rescue => e
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puts " #{display_name} could not be deleted: #{e.message}"
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raise ActiveRecord::Rollback
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next
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end
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end
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end
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